Pep Boys
Pep Boys
Pep Boys
Pep Boys
Pep Boys
Pep Boys
Pep Boys
Pep Boys
Pep Boys
Pep Boys
3.0 Based on 20 reviews

Pep Boys

(214) 361-0041
Dallas, TX 75201
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What Customers Are Saying

Customers have mixed experiences with this Pep Boys location, with some reporting helpful and honest service, while others claim to have been overcharged or misled. Some reviewers praise specific employees, such as John, Lou, and Marquis, for their excellent customer service and technical expertise. However, others express frustration with long wait times, poor communication, and what they perceive as dishonest business practices.

  • Helpful and knowledgeable staff, such as John, Lou, and Marquis
  • Efficient service and fair prices for some customers
  • Some customers appreciate the honesty and transparency of certain employees
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Auto RepairOil Change StationsTires
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📊 What Customers Are Saying

"Customers have mixed experiences with this Pep Boys location, with some reporting helpful and honest service, while others claim to have been overcharged or misled. Some reviewers praise specific employees, such as John, Lou, and Marquis, for their excellent customer service and technical expertise. However, others express frustration with long wait times, poor communication, and what they perceive as dishonest business practices."

✅ Pros

  • ●Helpful and knowledgeable staff, such as John, Lou, and Marquis
  • ●Efficient service and fair prices for some customers
  • + 1 more with a free account

⚠️ Things to Know

  • ●Long wait times and poor communication for some customers
  • + 2 more with a free account

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Last updated 7/2/2026

Reviews

3.0Based on 20 reviews

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5.0
99 days ago

"I trust this place! John was helpful and honest. I moved to the other side of town but I plan on making the longer drive here in the future if I have any more car troubles because I trust this crew."

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5.0
207 days ago

"John at Pep Boys on N. Central was very helpful. He went out of his way when I only needed a brake light changed. He made sure everything was done correctly the first time. I will be going back for future service needs."

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1.0
337 days ago

"I was awaiting diagnostics on my car for about 2 hours with an appointment at 10:30am. They mentioned they were backed up. Upon completion I was told my car battery needed to be replaced with that and labor costing…"

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