"Garrett from Mister Sparky was outstanding. He was professional, knowledgeable, and incredibly thorough from start to finish. He took the time to clea..."
Hi Jackie, Wow! Your kind words made our day over here at Mister Sparky. I'll make sure to pass along your appreciation to Garrett - we agree, he certainly does bring technical expertise and great communication skills to every job. Ensuring you understood the work being done is just part of our commitment to transparent service. But the fact that you noticed means a great deal to us. It's wonderful to hear that you experienced our family-owned & operated ethos firsthand. We're not just here to replace parts but to be problem solvers for our community. And, of course, we strive to maintain cleanliness and respect every home we enter. Thank you again for this glowing review. We're here for whenever you need us and look forward to serving you again! Warmest regards, Blaire from Mister Sparky.
"Tony was great, very knowledgeable and gave great advice. The downside is their pricing is significantly higher than market rates. They charge a 69 do..."
Hey Joseph, First off, thank you for taking some time to send us your thoughts. It's good to hear Tony was able to assist you with your electrical needs and offer some valuable advice. That said, your feedback about our pricing definitely raises an important issue. Here at Mister Sparky, we always aim to provide services that are worth your investment, while also being transparent about costs. But indeed, we sometimes find ourselves in situations where the costs of providing high-quality service might come to the surprise to some. I understand you were taken aback too. Just to give you a bit more context, our focus at Mister Sparky isn't to be the cheapest option available. Instead, we strive to offer top-tier and highly reliable electrical solutions, which sometimes come with a higher price tag. This is because we strongly adhere to using high-quality materials, investing in ongoing training for our professionals like Tony, and always ensuring we adhere to safety standards. About the $69 service fee you mentioned, that is a standard procedure. This charge is not only for transportation but also the expertise time from our skilled electrician who comes to diagnose the issue, a professional whose main goal is to solve problems, not merely replace parts. But Joseph, your satisfaction is our utmost priority, and I'm sorry we gave you a reason to doubt us. I have shared your feedback with our Customer Experience Manager, who will take a deeper look at this and reach out to you directly. Again, thanks for your feedback. It's the open, honest feedback that helps us get better, and we appreciate your understanding as well as your patience. Stay safe in those Texas storms! Best, Blaire from Mister Sparky
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