La-Z-Boy Home Furnishings & Décor
La-Z-Boy Home Furnishings & Décor
1.3 Based on 14 reviews

La-Z-Boy Home Furnishings & Décor

(972) 678-0236
Allen, TX 75002
Available for call or text
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What Customers Are Saying

Customers have reported inconsistent quality and poor customer service from La-Z-Boy, with some experiencing issues with delivery, warranty, and product durability. Some have had positive experiences with sales representatives, but overall, the brand's reputation has been marred by broken promises and unhelpful customer support. Many have expressed frustration and disappointment with their purchases, citing overpriced and low-quality products.

  • Some sales representatives are helpful and friendly
  • La-Z-Boy offers a wide range of furniture options
  • Some customers have reported comfortable and durable products
Services
Interior Design
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📊 What Customers Are Saying

"Customers have reported inconsistent quality and poor customer service from La-Z-Boy, with some experiencing issues with delivery, warranty, and product durability. Some have had positive experiences with sales representatives, but overall, the brand's reputation has been marred by broken promises and unhelpful customer support. Many have expressed frustration and disappointment with their purchases, citing overpriced and low-quality products."

✅ Pros

  • ●Some sales representatives are helpful and friendly
  • ●La-Z-Boy offers a wide range of furniture options
  • + 1 more with a free account

⚠️ Things to Know

  • ●Poor customer service and support
  • + 4 more with a free account

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Last updated 7/2/2026

Reviews

1.3Based on 14 reviews

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Showing 3 of 14 reviews

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1.0
133 days ago

"Zero Star. Bait and switch low quality. Most uncomfortable recliner ever. Back pain everyday. They have one technician for all of the store. Beware of this store"

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1.0
273 days ago

"We bought a beautiful Leather lazy boy and had it for two years and it broke. It never could get fixed. We sent it to get fixed and they returned it more broken than it left. Lazy boy is owned by Lebco Industries and…"

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1.0
380 days ago

"After spending over a $10k a year ago, our headrest wore out. Even with leather coverage, store, headquarters, not covered. Now our sales rep Sherry Lazor tells us she informs customers to use a cover behind your head.…"

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