La-Z-Boy Home Furnishings & Décor
La-Z-Boy Home Furnishings & Décor
1.3 Based on 14 reviews

La-Z-Boy Home Furnishings & Décor

(972) 678-0236
Allen, TX 75002
Available for call or text
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What Customers Are Saying

La-Z-Boy customers have had mixed experiences with the company, with some reporting issues with quality, warranty, and customer service. Many have experienced delays or difficulties with delivery, repairs, and replacements. Some customers have reported being misled by sales representatives or feeling dismissed by customer service. However, a few customers have had positive experiences with helpful sales staff and timely delivery.

  • Some customers have reported positive experiences with sales staff
  • Timely delivery and setup for some customers
  • Quality of some products meets expectations
Services
Interior Design
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📊 What Customers Are Saying

"La-Z-Boy customers have had mixed experiences with the company, with some reporting issues with quality, warranty, and customer service. Many have experienced delays or difficulties with delivery, repairs, and replacements. Some customers have reported being misled by sales representatives or feeling dismissed by customer service. However, a few customers have had positive experiences with helpful sales staff and timely delivery."

✅ Pros

  • ●Some customers have reported positive experiences with sales staff
  • ●Timely delivery and setup for some customers
  • + 1 more with a free account

⚠️ Things to Know

  • ●Issues with quality, including broken or uncomfortable furniture
  • + 4 more with a free account

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Last updated 9/18/2026

Reviews

1.3Based on 14 reviews

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Showing 3 of 14 reviews

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1.0
144 days ago

"Zero Star. Bait and switch low quality. Most uncomfortable recliner ever. Back pain everyday. They have one technician for all of the store. Beware of this store"

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1.0
284 days ago

"We bought a beautiful Leather lazy boy and had it for two years and it broke. It never could get fixed. We sent it to get fixed and they returned it more broken than it left. Lazy boy is owned by Lebco Industries and…"

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1.0
390 days ago

"After spending over a $10k a year ago, our headrest wore out. Even with leather coverage, store, headquarters, not covered. Now our sales rep Sherry Lazor tells us she informs customers to use a cover behind your head.…"

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