Intown Plumbing

"Had a brand new water heater installed by another company. A few months later now, it stopped lighting (gas water heater). We thought maybe we were out of propane. Had the tank filled, still no pilot light lighting. Called Rheem for warranty and they sent out Intown Plumbing. I am SO glad they did! From the moment the appointment was scheduled I was sent an email confirmation with details. The day of service, the following day, I received a link via email to track their location (SO CONVENIENT!) They came precisely in the time window given. I greeted them outside and they were so friendly and professional. They got right down to business troubleshooting our issue and within 20 minutes detected the issue, called the company for a replacement igniter panel (not sure what it's called). They even had it expedited for us which we feel was really going above and beyond for their customer. I can't recommend David and David enough. Truly one of the kindest, most professional companies I've ever had the pleasure of working with."

"Also agree with other reviews, Michael is top tier business operator and his technicians provide excellent service as well. I’ve used this company multiple times and have had nothing but experiences. 10/10 would recommend."

"My experience was not very good. The office that contacted me did not know anything about pricing. Didn't tell me how much service call would be. Service call amount was not listed on thumbtack either. The technician was nice but didn't have the needed part, and wanted to charge me $4/minute for me to go get it from Home Depot for a $460 labor only repair of a bath tub faucet cartridge. I think a few things are not right with how your company does business. I paid $85 service call."

"Frank and his partner were very professional and informative regarding my bathroom plumbing. They were able to fit me in on short notice same day. Took them no time to diagnose and fix the problem in my shower. In and out in less than 30 mins. I highly recommend them."

"David and David were the technicians who came out to replace my water heater, and they were both incredibly friendly and professional. They did an excellent job and left the work area spotless! My husband scheduled the appointment, and the team was very responsive throughout the process. Customer service was quick, helpful, and overall made the experience smooth and stress-free. Highly recommend!"

"These guys are the best, from management to staff, they are professional, patient, and skillful, all their plumbers are experienced and top notch. They have done an excellent job fixing my Kohler smart toilet, I think they are the only company in Dallas area who have the knowledge and skill to fix these smart toilets, they worked with us for months to finally fixed the annoying leaking problem with smart toilet, I give them 5 stars and I highly recommend them, they will be my plumber to call for all my future plumbing problems. I especially want to thank manager Doug to make this happen."

"Had a positive experience with Intown Plumbing and our service tech, Kyler. He was polite, friendly and efficient in his repair. The price was reasonable and well communicated. We will use them again!"

"I’ve tried several plumbing companies & it was always a toss up if things were going to actually work once the plumbers were gone, but not with INTOWN. I have used them for my business for years, AND today: I used them for my home. They are always efficient, professional, friendly, skilled and quick too! They also respond when things are urgent. I love having the confidence that things will be taken care of once they enter my home or business."