Authentic Plumbing Solutions - Rockwall

"Highly recommend Authentic Plumbing Solutions. Brandon was able to get out to us quickly when our plumbing went sideways and cleared a sewer stoppage the same visit. He ran a camera and found a break in the pipe that was actually on the city side — and instead of trying to upsell a repair, he told us straight up to check with the city first. That kind of honesty is rare and appreciated. While he was already there, we had them install a new toilet and a new showerhead. The toilet install wasn’t straightforward due to an uneven tile floor, but Brandon explained exactly what was going on, shimmed and caulked it properly, and made sure we understood everything before he left. Fast response, clear communication, and no pressure sales. We’ll absolutely use them again."

"Brandon came out Christmas eve night and did a tremendous job locating our leak problem. Very professional, very honest up front and knowledgeable. Would highly recommend authentic plumbing and will be the only plumbers we call from now on. Wonderful and refreshing company in today's market."

"Hands down, we couldn’t ask for more professional, reliable and experienced plumbers. Brandon is top notch, fair, friendly and extremely knowledgeable. Authentic Plumbing will be the ONLY plumbers we will ever use. Highly recommend for any plumbing issues."

"Authentic Plumbing was very thorough in checking for leak. Appreciate their quick response. No leak was found and we were not charged. Will call them for future projects & recommend them highly."

"Brandon did an excellent job diagnosing our plumbing issues. He carefully isolated our entire sewer system to find the full extent of the problem, which gave us a clear and accurate estimate before any work began. We really appreciated his honesty and the fact that he didn’t try to “hook us in” before identifying potential issues elsewhere. Fair pricing, professional service, and great peace of mind. Highly recommend!"

"Brandon and his crew did an exceptional job repairing our plumbing. We bought a house and within two month of living there we had a main water leak under the foundation. He was quick, efficient, and most importantly honest. He had a team out digging almost immediately and he was there next day to perform the repair. I’m currently healing from Achilles surgery so being without water was a hassle and his was heartfelt and understood. The digging was less than anticipated so he called me explaining the bill would be lowered due to that. Most companies would’ve never mentioned that and just pocketed the money. If you’re having plumbing issues I wouldn’t hesitate to call this company. They have a customer in us moving forward for sure!"

"Super impressed with their honesty and hard work. We had a slab leak and My home warranty company sent out some jokester of a company and they quoted a ridiculous price after they tore up the bathroom unnecessarily and didn’t explain why they charged so much. I chose Authentic because of the reviews and they were not wrong. Brandon came over quoted us three different prices for three different scenarios. He quickly found the issue and was able to repair for the cheapest option and less invasive job. He saved me tons of money. I’ve already recommended this company to all of my friends and family. You won’t be disappointed."

"Brandon came out to give me an assessment and estimate on a job involving broken & deteriorating cast iron plumbing on a house from the 80's. It also had no clean outs and he was able to explain why those would help in the future. Brandon, Alyssa, and the rest of the team are truly wonderful human beings. Every step of the way I felt comfortable, communicated with, and that I had learned enough about what all was being done to my house. They were efficient but precise. They gave me multiple options based on what I want / could afford, instead of trying to force a huge whole home re-plumb that I really didn't need (unlike other local contractors I reached out to). Everything was by the book, inspected, and verified. Brandon is seriously the man, and it's rare in life to find a good contractor that you will want to stick with for good. He and Authentic Plumbing have definitely hit that role for me! Absolutely have them come out to assess and impress"